THE INTERVIEW SERIES
ALEKS ALEKSANDROVA
SALES AND OPERATIONS ASSISTANT, VILLAZZO

In our ongoing series of interviews, we catch up with Aleks Aleksandrova, Sales and Operations assistant at leading luxury rentals website, Villazzo. Aleks is responsible for the day-to-day management of clients and supporting the overall operation’s function. Here we find out more about her role.

Q: You were born in Bulgaria, before finishing your studies in USA. How has this global breadth helped you in your role?

I’ve always found it extremely useful to speak multiple languages and have an appreciation of other cultures.

During my travels throughout Europe, I’ve learnt to understand different values, something I apply to my work every day when dealing with international clients. Above all, my humble beginnings taught me to be kind to everyone, something I still hold dear today.

Q: You work both in sales and operations, how do you bring both of these roles together?

Both parts of the business complement each other well. The one shared goal is to create an amazing unforgettable experience for our guests. Every part of my job involves creating or selling that dream, and ensuring that the whole process runs smoothly for everyone.

Q: What is a typical working day like for you?

It’s a real mix – no two days are the same. On the sales side I spend a lot of time in the office responding to clients, scheduling showings and reviewing the beautiful properties on offer. When working in operations it’s more ‘front line’ with a real buzz about it. From dealing with reservations to adding personal touches for clients, to visiting properties and ensuring everything is in pristine condition. We take a lot of pride in the way we present our properties, to ensure every need is met – attention to detail is crucial.

Q: What trends are you seeing in the travel industry at the moment?

There continues to be lots of competition in the vacation rental market, with travelers looking for next level luxury. However, there’s nothing that rivals Villazzo and the five-star service we offer, we’re in a class of our own – it’s one of the reasons I love working for the company!

Q: What requests do you most enjoy from clients?

I really enjoy organizing and planning special events for our guests. Anniversaries, birthdays, graduations… even engagements! It’s humbling to think that I could play a role in someone’s special day, and make it even more memorable for them and their loved ones.

Q: What is the most challenging part of your job?

Multi-tasking comes with its challenges. Dealing with requests from homeowners to staff, as well as customers at the same time requires a certain kind of organization and forward planning.

Q: What makes Villazzo stand-out from its competitors?

Undoubtedly our five-star customer service and commitment to providing only the best for our guests. There is no other brand offering what we do – gorgeous homes in the lap of luxury, at the best prices available.

Q: What is the key to successful customer service?

It goes back to my humble beginnings again – being kind. Also, always doing my best. At the end of the day, I can take pride knowing I’ve done the best job possible.

Q: If you had to pick a destination for unrivalled luxury, where would you choose?

I have a real affinity for Indonesia, specifically Bali. The people are just wonderful, the customer service is outstanding, and the culture is so different to America that I find it wholly fascinating. It’s a fabulous place to visit.

Q: What’s your top tip for someone looking to book a vacation rental with Villazzo?

Don’t think twice – just do it! You won’t regret it.

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